The newest member of Bestiaire du Rhône, Léa joined the team in August 2024 to begin her training as a veterinary assistant. With enthusiasm and dedication, she learns every day from both the team and the animals. She also happily drives our TaxiBestial cargo bike — feel free to call her when you need help transporting your pets across Geneva.
A certified veterinary assistant with over 10 years of experience in veterinary clinics, Célia joined our team in September 2022. She brings with her a wealth of knowledge, particularly in the care of dogs, cats, and rabbits. Professional and passionate, she offers valuable advice and personalized care. In addition to her work at the clinic, she is also a dedicated Maine Coon breeder, combining her expertise with a deep love for animals.
A veterinary assistant for over twenty years and a lifelong animal lover, Julie has turned her passion into a career. Surrounded every day by her own pets – a dog, cats, a turtle, rabbits, and a fish – she understands just how important animals are in our lives. As a veterinary assistant, she is committed to caring for each animal gently and supporting every owner with empathy. Every day, she puts her heart into providing a warm welcome and attentive support, both during consultations and in treatment.
Calling ahead allows us to prepare for your pet’s arrival, assess the urgency, and ensure faster care upon your arrival.
The veterinary preventive care plan is a simple and effective way to ensure your pet’s well-being throughout the year. It includes essential services to maintain their health: annual checkups, vaccinations, parasite treatments, nutritional advice, and personalized follow-up. This program helps detect health issues before they become serious, adapts care to every stage of life (puppy/kitten, adult, senior), and spreads veterinary costs in a predictable way.
By choosing a preventive care plan, you’re offering your companion a longer, healthier, and more peaceful life.
Between 6 months and 1 year old, your puppy or kitten transitions from the “baby” stage into young adulthood — a key time for their health. With our Junior Preventive Plan, we support you in ensuring a smooth growth period, balanced development, and long-term healthy habits. This plan is ideal for supporting your new companion from their first months through their first year: vaccinations, spaying/neutering, parasite treatments, microchipping, nutritional guidance, and growth monitoring. A great way to start their life in good health.
*Annual price: kittens CHF 465.00 | puppies CHF 580.00
Protect your companion’s health all year round with our preventive plan designed specifically for adult dogs and cats. Between the ages of 1 and 7, your pet is in their prime—but that’s exactly when preventive care matters most. Our Adult Preventive Care Plan is designed to support your dog or cat’s health and well-being throughout their adult years. This annual plan ensures your pet receives all the essential preventive care they need while helping you manage your veterinary budget. It includes a comprehensive set of services to safeguard their health and prevent common illnesses.
*Annual price: adult cats CHF 465.00 | adult dogs CHF 580.00
From the age of 7, your dog or cat enters their senior stage. Just like humans, aging comes with physiological changes that can affect their health and overall well-being.
Our Senior Preventive Care Plan is specifically designed to anticipate these changes and support your pet through this important phase of life. The goal of this program is simple: to detect age-related health issues early, improve your companion’s quality of life, and help you make the best possible decisions for their care.
Give your pet the healthiest and most comfortable senior years possible.
*Annual price: senior cats CHF 620.00 | senior dogs CHF 750.00
Preventive care should start as soon as your pet arrives home, usually around 2 months of age. This is the ideal time to begin their initial vaccinations, deworming, and to establish the foundation for good ongoing health monitoring.
Young animals are more vulnerable because their immune system is not yet fully developed. The junior plan ensures they grow up healthy while preventing the most common diseases.
The plan includes vaccinations, deworming, identification (microchipping), advice on nutrition and socialization, a discount on spaying/neutering, and regular growth monitoring.
Even if your pet appears healthy, an annual check-up helps detect early signs of silent conditions (teeth, weight, skin, internal organs) and allows us to tailor care to their lifestyle.
Preventive consultations, vaccination boosters, parasite treatments, blood tests if needed, and personalized advice based on your pet’s activity, environment, and habits.
Even indoor pets can contract parasites or develop health issues. Regular check-ups remain essential, even without outdoor exposure.
Generally, around 7 years old for a dog or cat. This can vary depending on the breed and size. Larger dogs are considered seniors earlier.
As pets age, some organs tire, such as the kidneys, heart, and joints. Diseases like arthritis or kidney failure become more common and are often silent in the early stages.
It includes regular health check-ups (clinical exams, tests), monitoring of pain and nutrition, and advice on adapting your pet’s environment to their age.
Yes, because signs of aging or discomfort can be subtle. The goal is to act before problems become too advanced.
INTRODUCTION
The Veterinary Preventive Care Plans – for dogs and cats – are health packages created by GenèVét SA.
They include visits, procedures, diagnostics, and care products based on a preventive medicine approach. The veterinary preventive care plan spreads out the veterinary costs for pets over the year.
By subscribing to a veterinary preventive care plan – dog/cat, you acknowledge that you have read and accepted these general conditions. These general conditions govern the contractual relationship between GenèVét SA and the client who has subscribed to the preventive care plan.
General Conditions
Types of Plans
The veterinary preventive care plans – dog/cat – come in 3 types of subscriptions for dogs and cats:
A plan is recommended by your veterinarian based on:
1. Subscription
The contract (preventive care plan) is personal and non-transferable. The contract is considered subscribed as soon as GenèVét SA receives the first payment. Presentation of an official photo ID (identity card, driver’s license, or passport) is mandatory for subscribing to a preventive care plan.
2. Duration of Plans
The veterinary preventive care plans – dog/cat – are valid for one year (365 days), automatically renewed for the same duration unless the subscriber notifies otherwise.
The contract starts only after payment of the first monthly fee by the client.
All prices are indicated in Swiss Francs (CHF) and include all taxes.
GenèVét SA reserves the right to change the monthly plan price with three months’ notice before the end of the current calendar year.
Non-use of the services of the preventive care plan does not entitle the subscriber to any reduction or refund.
3. Explanation of Procedures
The services included are detailed on the page of each preventive care plan and are an integral part of these general conditions.
4. Plan Progress
The pet owner can obtain a statement of procedures performed on their animal and those remaining to be performed within the plan year at most once every six months.
5. Termination
Any termination must be made in writing to:
GenèVét SA
4 chemin du 23-Août
1205 Geneva
Proof of receipt of the termination letter is the client’s responsibility.
To terminate the plan effective on the contract anniversary date without additional fees, the cancellation request must be notified at least two months before the contract anniversary date.
If the two-month notice period is not respected, a flat administrative fee of CHF 50 will be charged to the owner.
If immediate termination is requested by the owner, a CHF 50 administrative fee will apply.
Such termination may result, depending on the case and GenèVét SA’s choice, in:
(i) The owner paying the difference between the monthly fees paid since the start or last anniversary of the contract and the cost of veterinary procedures performed that year at current prices (without discounts), if the cost exceeds the total monthly fees paid;
or (ii) A refund to the owner if the cost of procedures is less than the monthly fees paid.
In case of the pet’s death, the owner must inform the veterinary clinic to terminate the plan. No CHF 50 administrative fee will be charged for termination due to death.
GenèVét SA may terminate the subscription at any time without cause with two months’ notice; no termination fees will apply.
In case of late or non-payment of monthly fees, GenèVét SA may immediately terminate the subscription with a CHF 50 administrative fee charged to the owner.
6. Medical and Surgical Follow-up
If the owner consults an external veterinarian, they must inform the veterinarian signing this contract of any procedures or diagnosed medical conditions to ensure optimal medical follow-up.
7. Contract Extension
This contract is personal (intuitu personae) between the veterinary clinic and the owner for care of the specified animal only; it cannot be extended to other animals.
8. Payment Terms
The subscription price is paid monthly by QR invoice (12 invoices per year) starting from the subscription date.
GenèVét SA and the chosen veterinary clinic reserve the right to suspend or refuse any procedure in case of unpaid monthly fees until the amount due is settled. They may also terminate the contract immediately for non-payment.
9. Execution of Procedures
Included procedures will be performed by appointment only. The owner must contact the veterinary clinic to schedule an appointment; the clinic will propose three possible time slots within 10 days.
Neither GenèVét SA nor the Bestiaire du Rhône veterinary clinic can be held responsible for lack of care if the owner does not make or honor appointments.
10. Cancellation Policy
Any appointment cancellation or change must be communicated at least 24 hours in advance by phone, email, or online platform.
This allows reallocating the slot to another patient and optimizes emergency and follow-up care.
For late cancellations or no-shows:
11. Electronic Communications
All communications related to your account (payment authorizations, invoices, confirmations, notifications) will be sent electronically to the email address provided at registration.
12. Applicable Law – Jurisdiction
These General Conditions are governed by Swiss law.
The competent jurisdiction for any disputes related to these Conditions is Geneva.
These General Conditions may be modified at any time without prior notice.
